Quick help
Get serial numbers and soundsets
If you’re looking for your serial numbers or the latest downloads for your soundsets, go to My Licenses and follow the instructions there.
Account login
All previous accounts have been updated to our new system, and you no longer have to log in. You can access your purchased items, license information and downloads via My Licenses.
Problem with your Cleverbridge order
If you have problems with the ordering process, please find help and information at the Cleverbridge Customer Support.
License Transfers
Should you wish to transfer ownership of your u-he licenses to someone else, please read our transfer rules first and then submit a license transfer request.
Reseller purchases
If you purchased a u-he plug-in from a reseller, you received a registration code from them, not an actual license. You will need to trade in the registration code for an actual license and serial number first.
Linux users
Please be aware that the Linux versions of our plug-ins are still considered beta. We are not able to provide the same level of support for these products as we do for the macOS and Windows versions.
Support is provided via the u-he Linux community at our KVR forum.
FAQ
Questions? We have answers (hopefully 🙂). Our FAQ section collects the more common questions and answers, so before contacting us please check whether your question appears there. Below are the top questions, the full list is available in the FAQ section.
- Why is my u-he plugin crackling / playing random notes?
- I cannot find my serial number(s). What should I do?
- How do I solve File Permission issues on Windows?
- Where can I find more u-he presets?
- Where do I put new presets / downloaded presets?
- Where can I download my soundsets?
- On how many computers can I use my u-he licenses simultaneously?
- I purchased a u-he plug-in from a reseller. What do I do now?
- The Plugin shows a “No GUI Resources” error message, what can I do? (Windows only)
Contact
If you are having trouble, we are always happy to help and answer your questions. Use the form below to send a message directly to the support team.
Pick a topic for your message below:
Find my serial number
We have received your request. If it’s valid, we’ll send you an email.
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Transfer my license
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Send a bug report
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My account / licenses
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Questions / comments
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Downloads
All our downloads and installers in one place. Here you will find current, legacy and upcoming (beta) versions for all our plug-ins as well as user guides.
Current installers
Up-to-date installers for all our plug-ins. These are the same installers available from our product pages.
We recommend these versions for everyone.
Archived installers
These are older installers for legacy operating systems or other incompatibilities.
Latest Builds (Beta versions)
Live in the future. Pre-release versions with the latest bug fixes and features.
Note: These versions are relatively stable, but still considered beta.
User guides
All our plug-ins come with user guides full of information and tips. We highly recommend reading them to get the most from our software.
You can download specific user guides from the individual product pages, or you can browse them all here: