How do I solve file permission issues on Windows?

If a u-he plug-in starts acting strangely, e.g. forgets its registration, loads with a blank UI or gives you “could not write to file” error messages, then its resources were probably installed to a location that Windows is protecting too fiercely. In such cases, please follow the instructions below.

Note: This example uses Diva, but the process will work for any u-he plug-in if you substitute “Diva” with the appropriate plug-in name.

1. Uninstall the plug-in according to the instructions in this FAQ article.
2. Create a folder somewhere within your Windows user path, like this:
   C:\Users\*YOUR USERNAME*\Documents\u-he\
3. Run the plug-in installer and follow instructions until you are asked where to put the .data folder.
4. At the top of the dialog, click the Browse… button and locate the folder you created in step 2.
   The .data folder needs to be placed inside that folder, so the text box should read something like this:
   C:\Users\*YOUR USERNAME*\Documents\u-he\Diva.data\
5. Make sure you check the option manual folder selection in the lower half of the dialog, then continue with the installation.

If these instructions don’t solve the problem, please do not hesitate to contact us.