Erratic behaviour in our products, like bugs or crashes, can have many different causes. To help narrow down the possibilities, and to exclude any irrelevant assumptions, please provide as much relevant and precise information as possible.
It will typically help to speed up the diagnosis process if you send us information like this in your initial request:
- The name, version and revision number of the problematic product/s
- The plugin format (AU, VST2, etc.) and architecture (32-/64-bit) of the installed product/s
- The name and exact version number of your operating system
- The name and exact version number of your DAW host software
- The name and exact version number of your audio interface driver
- The sample rate and buffer size at which the problem/s occur/s
- If available, a related crash report your operating system or DAW may have generated
- Short but precise step-by-step instructions on how to reproduce the erratic behaviour
- If available, a summary of results of any tests you may already have performed, e.g. if the problem only appears in an existing project, or also in a new and entirely empty one.
To submit a bug or crash report, please use the contact form (“Send a bug report”) or send an email directly to support@u-he.com.
The contact form does not handle file attachments. If you need or wish to add file attachments to your request, then please send an email directly.