By submitting a license transfer request, you start the process of transferring ownership of a u-he license you purchased to another person that is not you.
If you wish to transfer your product/s to a new computer, you don’t need to request a license transfer. Just install the product/s on your new computer, load each product once in your DAW host software of choice, use your license information to authorize the plugin.
Before submitting a license transfer request, please read this FAQ article that explains our transfer rules, and make sure that your license/s can actually be transferred.
If you are still uncertain as to whether or not your license/s can indeed be transferred, or if you have any questions about the transfer process in general that are not answered here, then please contact support before selling the license or submitting a transfer request.
Important: We are not responsible for any agreements or contracts made between third parties, such as you selling your license/s “second hand” to someone else.
To avoid getting scammed out of your license, please make sure you sell on a trusted platform to someone with a good reputation or feedback history there. Please always make sure that you received the money (or other agreed upon compensation) before you submit a license transfer request.
Once your license has been transferred to the new owner, they are the legitimate owner of that license as far as we are concerned. We do not have the right to reverse a successful transfer and “take the license away” from them without the consent of the new owner.
To submit a license transfer request, please use the contact form (“Transfer your license”) or send an email directly to support@u-he.com.
If you use the contact form on our website to request a license transfer, we will reply with a request to confirm that you actually wish to proceed with the license transfer. We do this to make sure that someone else doesn’t submit a request in your name and unrightfully gain power over your license/s.
To avoid this extra step, and to speed up the transfer process, you’re welcome to send an email directly to support@u-he.com from the email address your licenses are registered to. (If the email address of the request doesn’t match the email address your licenses are registered to, we’ll still have to request confirmation.)
We allow our customers to “swap licenses” with other u-he customers. These swaps are subject to the standard transfer rules and we will not start with the swap before both parties haven’t contacted us, told us about the swap, requested the transfer independently, and satisfied any potential prerequisites like providing proof of ownership or purchasing transfer tokens (if so required).
Please note that u-he is not responsible for compensating any price differences between swapped products. If you wish to swap your Zebra2 for someone else’s Hive soundset, then any value compensation is a matter to be solved between you and the other customer.