This topic answers the following questions:
Where do I download the soundset I just purchased?
Do I really need to wait until the start of next month to download my soundset?
What if I want to download the soundset again in the future?
After completing your soundset purchase, you will receive an order confirmation email from Cleverbridge. This email contains your invoice and also a download link for your soundset. The email should usually arrive at your inbox within a few minutes.
If you didn’t receive the email from Cleverbridge within an hour after completing your purchase, please check your spam/junk/“promotional” folder. Should the email also not be in there, then please contact us directly so we can help you.
Email providers sometimes falsely declare our emails as spam and block them completely. In some cases it can help to add support@u-he.com and no-reply@cleverbridge.com as known contacts in your email settings. See: Q: I sent an email to support, why didn’t I receive an answer?
Even if you cannot find the original license email or if you wish to download your soundset again at a later point you can always request a new one from the My Licenses page. Simply enter the email address used during purchase.
The email you’ll receive will contain an overview of all your purchased products and their licenses, as well as download links for all your purchased u-he soundsets.
The download links in My Licenses emails are valid for 72 hours after requesting. If you need a fresh set of download links after that point, just request another My Licenses email.