This can either be a file permission issue or the result of moving parts of the plug-in’s files after the installation.
If you haven’t touched any of the plug-in’s files or folders after the installation, then check the entry for solving file permission issues.
If you did manually move files or folders to other locations after the installation of the plug-in, then it’s possible that the plug-in can’t find its data directory anymore, that’s where the graphics, presets etc. are located.
On Windows, our plug-ins consist of:
- the actual plug-in file (e.g. Diva.dll)
- a separate data directory (e.g. Diva.data)
That’s all. If the data directory isn’t in the same location as the plug-in, then a shortcut file is created by the installer to direct the plug-in to the actual location of the data directory (the shortcut will have the same name as the folder it points to).
So if you move the plug-in file somewhere else, it doesn’t know where to look for the data directory anymore because no data folder or shortcut can be found in the plug-in’s new location. You can manually create a shortcut to the data directory’s location, but even that doesn’t always solve the issue (Windows 10 especially).
To solve this, remove the plug-in and its data directory again (see HERE for details), then decide on the actual final install locations for these elements and re-install. The plug-in’s install path should be where your DAW will look for plug-ins, check your DAW’s Options/Preferences or manual to learn more. For the data directories of our plug-ins, we generally recommend this install path:
C:\Users\*YOUR USERNAME*\Documents\u-he\
If you already have a different path where you have other u-he products’ data directories installed, use that one instead.
Important:
The data directory needs to be in a location where access isn’t restricted, so keep it outside of any of the Program Files or ProgramData paths!